Useless, absurd, must, need, appalled, just, infuriating, essential, etc.

Why did I wait for you to comment on this blog entry? And why only don't I wonder that the guys from 37s are of course the good guys making their pleas in an utterly unobtrusive, defensive way?

Let's get this straight: I absolutely agree that simplicity is key to optimum usability and user experience. But simplicity also means that a certain feature set is given in order to obtain the feeling of simplicity. "The software silently does exactly what I, the user, would it expect it to do". Simplicity does not mean that a certain feature-set, promising a certain result, yields to only half-baked results and thus forces the user to do many manual steps that lead to complexity, and a kind of voodoo-like relationship to the software.

Coming back to the headline: Of course there are users who utter their requests in an insulting, personally offensive way. Nevertheless they SOMETIMES may be right anyway. Being to diplomant doesn't mean you have no brains. Attitude certainly not always goes along with qualification.